Returns & Refunds

Changed your mind? It's easy

We want you to be completely happy with every order. If something is not quite right, or you have simply changed your mind, returning it to Lynk is straightforward and stress-free. This page explains your return rights, how long you have, and exactly what to do — step by step.

Know where you stand

Your return rights

14-day full refund

By EU law you can return a product within 14 days and receive a full refund — no reason required.

30-day exchange

Products that are still sealed and unopened can be exchanged for another product from day 15 up to day 30.

Faulty items always covered

If a product is faulty or arrives damaged, it is always covered — regardless of how much time has passed.

Return window

14 days to return, 30 days to exchange

Every customer has the legal right to return a product within 14 days for a full refund. At Lynk we give you a little more breathing room: from day 15 to day 30, products that are still sealed, unopened and in perfect condition can be exchanged for another product.

14 days by EU law

Your statutory right to return a product for a full refund.

30 days to exchange unopened items

Lynk's extended window to exchange products that are still sealed and in perfect condition.

Refunded to your original payment

Once we receive and check the item, your money goes back the way it came.

Three simple steps

How to return an item

1. Contact us

Get in touch with our team with your order number and let us know what you would like to return. We will guide you through the next steps.

2. Send it back

Put the product, in its original packaging and in perfect condition, inside a separate shipping box or bag. Stick the return voucher on the outer shipping box only, never on the product packaging, then hand it over at a BOX NOW or ACS locker, an ACS store or to the transport company, as your voucher says. See the packing guide.

3. Get your refund

Once we receive and check your return, we issue your refund to the original payment method.

Returns & Refunds FAQ

What is Lynk's return policy?

By EU law you can return a product within 14 days of delivery for a full refund, no reason needed. From day 15 to day 30, products that are still sealed and unopened can be exchanged for another product. Full details are in our Refund Policy.

How do I return an item?

Request the return from your account or by email to sales@lynk.gr with your order number. We send you a return voucher (BOX NOW return code, ACS voucher or a transport-company pickup for heavy items). Pack it as shown in our packing guide, hand it over, and we refund you once it is received and checked.

How long do refunds take?

We refund you within 14 days of your return request, once we have received the product (or proof that you sent it), to your original payment method. Cash-on-delivery orders are refunded by bank transfer.

What if my item is faulty or damaged?

Faulty or damaged items are covered by the legal guarantee and any manufacturer warranty. Contact us with your order number and a description of the problem, and we will arrange a repair, replacement or refund. See our Warranty page.

Who pays for return shipping?

If a product is faulty, damaged or wrong, Lynk covers the return. For change-of-mind returns within Greece, we send you a free return voucher (BOX NOW return code or ACS voucher). For heavy or bulky items and orders delivered outside Greece, the return shipping is paid by you.

Need to start a return?

Our friendly team is here to make your return quick and simple. Get in touch with your order number and we will take care of the rest. For the complete legal detail, you can also read our full Refund Policy at /policies/refund-policy.