Frequently Asked Questions
Frequently asked questions
Find quick answers about orders, shipping, returns, warranty and more. Can't find what you're looking for? Our team is always happy to help.
Orders & payments
How do I place an order?
How do I place an order?
Browse our store, add the products you want to your cart and click checkout. Enter your details, choose a payment method and confirm — you will receive an order confirmation by email straight away.
What payment methods can I use?
What payment methods can I use?
You can pay securely by credit or debit card through Shopify Payments. Cash on Delivery is also available for orders within Greece — a small COD fee may apply and is shown clearly at checkout.
Is it safe to pay on Lynk?
Is it safe to pay on Lynk?
Yes. All card payments are processed through Shopify Payments with bank-level encryption. Lynk never sees or stores your card details. Learn more on our Buyer Protection page.
Can I change or cancel my order?
Can I change or cancel my order?
If your order has not been shipped yet, contact us as soon as possible and we will do our best to update or cancel it for you.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes — a confirmation email is sent as soon as your order is placed, with all the details of your purchase.
Are prices shown with VAT included?
Are prices shown with VAT included?
Yes, every price on Lynk.gr already includes VAT.
Shipping & delivery
Do you offer free shipping?
Do you offer free shipping?
Yes — enjoy free shipping anywhere in Greece on every order over €80. For orders below €80, a standard shipping fee is calculated at checkout.
Where do you deliver?
Where do you deliver?
We currently deliver to addresses across Greece.
How long will my order take to arrive?
How long will my order take to arrive?
Orders are usually dispatched within 1–2 business days. Delivery time then depends on your location.
Can I track my order?
Can I track my order?
Yes. Once your order ships, you will receive tracking details by email so you can follow your delivery every step of the way.
What happens if I miss my delivery?
What happens if I miss my delivery?
The courier will usually attempt another delivery or leave instructions on how to collect your parcel.
Returns & refunds
What is your return policy?
What is your return policy?
By EU law you can return any product within 14 days for a full refund. At Lynk we go further: if the product is completely unopened and in perfect condition, we accept returns for up to 30 days from delivery.
How do I return an item?
How do I return an item?
Contact our team with your order number and we will guide you through every step of the return.
When will I get my refund?
When will I get my refund?
Once we receive and check your returned item, your refund is issued to your original payment method.
What if my item arrives damaged or faulty?
What if my item arrives damaged or faulty?
Contact us right away. Faulty or damaged items are fully covered — we will arrange a replacement or a full refund.
Who pays for return shipping?
Who pays for return shipping?
If a return is due to a fault or an error on our side, we cover the return shipping. For change-of-mind returns, our team will confirm the details when you get in touch.
Warranty & repairs
Do your products come with a warranty?
Do your products come with a warranty?
Yes. All products are covered by at least the 2-year legal guarantee required by EU law, plus any manufacturer warranty that applies to the specific product.
What is the Lynk 5-year warranty?
What is the Lynk 5-year warranty?
Our most loyal customers unlock an automatic 5-year warranty. Once your account reaches 10,000 Lynk Coins, every purchase you make afterwards is covered for 5 years. See our Perks & Benefits page for details.
How do I make a warranty claim?
How do I make a warranty claim?
Contact our team with your order number and a description of the issue, and we will guide you through the process.
Lynk Coins & rewards
What are Lynk Coins?
What are Lynk Coins?
Lynk Coins is our loyalty programme. You earn 5 coins for every €1 you spend and redeem them for money off — every 100 coins is worth €1. See how Lynk Coins works.
How do I redeem my Lynk Coins?
How do I redeem my Lynk Coins?
When you have enough coins, redeem them for a discount and apply it to your order at checkout.
Where can I see my coin balance?
Where can I see my coin balance?
Sign in to your Lynk account to see your current Lynk Coins balance at any time.
Account & privacy
Do I need an account to shop?
Do I need an account to shop?
You can check out as a guest, but creating a free account lets you track orders, manage returns and earn Lynk Coins.
How do I reset my password?
How do I reset my password?
On the login page, click "Forgot password" and follow the instructions sent to your email.
How do I update my account details?
How do I update my account details?
Sign in and open your account settings to update your address, contact details and preferences.
How is my personal data handled?
How is my personal data handled?
We handle your personal data in line with GDPR. See our Privacy Policy for full details on how your information is collected and used.
Still need help?
Our customer service team is happy to help, Monday to Friday 9am–6pm and Saturday 9am–2pm. Call us on +30 23920 61269, email sales@lynk.gr, or message us on WhatsApp.
