Frequently Asked Questions
Frequently asked questions
Find quick answers about orders, shipping, returns, warranty and more. Can't find what you're looking for? Our team is always happy to help.
Orders & payments
How do I place an order?
How do I place an order?
Browse our store, add the products you want to your cart and click checkout. Enter your details, choose a payment method and confirm — you will receive an order confirmation by email straight away.
What payment methods can I use?
What payment methods can I use?
Card payments (Visa, Mastercard, Maestro), Apple Pay, Google Pay and Shop Pay through Shopify Payments; Klarna (3 interest-free instalments); Viva.com Smart Checkout, including IRIS from your bank app; cash on delivery within Greece (+€3.50, ACS and BOX NOW only); bank deposit; and pay at collection for pickup from our warehouse. The options for your order are shown at checkout.
Is it safe to pay on Lynk?
Is it safe to pay on Lynk?
Yes. All card payments are processed through Shopify Payments with bank-level encryption. Lynk never sees or stores your card details. Learn more on our Buyer Protection page.
Can I change or cancel my order?
Can I change or cancel my order?
Yes, as long as it has not been dispatched: cancel it from your account or contact us and you get a full refund, including shipping. Once it has been dispatched it can no longer be cancelled; receive it and request a return instead.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes — a confirmation email is sent as soon as your order is placed, with all the details of your purchase.
Are prices shown with VAT included?
Are prices shown with VAT included?
Yes, every price on Lynk.gr already includes VAT.
Can I pay in instalments?
Can I pay in instalments?
Yes. With Klarna you can pay in 3 interest-free instalments, subject to approval by Klarna. Choose Klarna at checkout to see if it is available for your order.
When is my order confirmed?
When is my order confirmed?
Right after you order you receive an email confirming that we have received it. The order is accepted when we confirm its dispatch (or, for pickup, when we tell you it is ready). We may call you to confirm details.
What if a product is out of stock or the price was wrong?
What if a product is out of stock or the price was wrong?
We will tell you straight away. If a product turns out to be unavailable, or a price or description contains an obvious error, we may cancel that order or item and refund you in full. You are never charged for items that are not shipped.
Do you have prices for businesses (B2B)?
Do you have prices for businesses (B2B)?
Yes. Business customers see prices both with and without VAT after logging in to their B2B account, and may have their own shipping rates and terms. At checkout, all prices are shown including VAT. See Lynk for Business.
I ordered through Skroutz or Shopflix. Do your policies apply?
I ordered through Skroutz or Shopflix. Do your policies apply?
Orders placed through marketplaces such as Skroutz or Shopflix follow that marketplace’s own delivery, return and refund terms, so please contact the marketplace first. Our policies apply to orders placed on lynk.gr.
Shipping & delivery
Do you offer free shipping?
Do you offer free shipping?
Yes. Shipping within Greece is free on orders of €80 or more (after discounts). For orders below €80, the shipping cost is shown at checkout before you pay.
Where do you deliver?
Where do you deliver?
We deliver across Greece and to all EU countries: Cyprus, Bulgaria and Croatia via BOX NOW lockers, and other EU countries via FedEx. We do not ship outside the EU (including the UK and Switzerland). See our Shipping Policy.
How long will my order take to arrive?
How long will my order take to arrive?
In-stock orders placed by 16:00 on a working day are dispatched the same day (13:00 for heavy items sent by transport company). ACS and BOX NOW then usually deliver within 1–2 working days on the mainland and 1–3 on the islands. Full details are in our Shipping Policy.
Can I track my order?
Can I track my order?
Yes. As soon as your order ships you receive an email (and/or SMS) with the carrier and tracking number, and you can follow it on the carrier’s website or app. You can also see the status in your account.
What happens if I miss my delivery?
What happens if I miss my delivery?
ACS makes up to 3 delivery attempts and lets you redirect the parcel free of charge to an ACS store, Smartpoint or locker through its notification. Locker parcels are held for a limited time (BOX NOW at least 24 hours, extendable once by 24 hours). Uncollected parcels return to us, and re-delivery is charged at the normal shipping rate.
What delivery options do you offer in Greece?
What delivery options do you offer in Greece?
ACS to your door, ACS Smartpoint lockers and pickup points, BOX NOW lockers (all €3.50, free from €80), a transport company for heavy and bulky items, free local delivery in selected Thessaloniki postcodes for orders from €50, and free pickup from our warehouse in Thermi. Checkout shows the options that fit your cart and address. See the Shipping Policy.
What size of parcel fits in a locker?
What size of parcel fits in a locker?
BOX NOW compartments are Small 8 × 45 × 60 cm, Medium 17 × 45 × 60 cm and Large 36 × 45 × 60 cm, up to 20 kg. ACS Smartpoint lockers take parcels up to 61 × 44 × 37 cm and 10 kg. Locker options only appear at checkout when your order fits.
How does cash on delivery work?
How does cash on delivery work?
Cash on delivery costs €3.50 extra and is available within Greece with ACS and BOX NOW. With ACS you pay the courier in cash or by card (card only at lockers). BOX NOW lockers do not take cash: you receive a secure link to pay online before collecting. It is not available for transport-company deliveries or orders abroad.
How are heavy or bulky items delivered?
How are heavy or bulky items delivered?
Items over about 12 kg are sent by transport company (€8, free from €80), up to 25 kg per parcel; heavier orders are split into several parcels. If your order mixes heavy and small items, it all ships together. Delivery is to the ground floor or building entrance (no carrying upstairs or installation). Orders placed by 13:00 on a working day ship the same day.
How much does shipping abroad cost and how long does it take?
How much does shipping abroad cost and how long does it take?
Cyprus, Bulgaria and Croatia: BOX NOW lockers, €6.50, free from €120 (Cyprus about 3 working days). Other EU countries: FedEx to your address, cost calculated at checkout; FedEx estimates 2–5 working days, but please allow up to 10. There are no customs charges inside the EU. We do not ship outside the EU, including the UK and Switzerland.
Can I collect my order from your store?
Can I collect my order from your store?
Yes, free of charge, from our warehouse in Thermi (18th km Thessaloniki – Peraia). Choose “Pickup” at checkout; we email you when it is ready, usually within 2 hours during opening hours (Monday–Friday 09:00–18:00, Saturday 09:00–14:00). See Contact for directions.
What if my parcel is delayed or lost?
What if my parcel is delayed or lost?
Delivery times are the carriers’ usual estimates. If a carrier tells us about a delay, we let you know. If the carrier confirms your parcel is lost, we send a replacement (or refund you) and handle everything with them. If the carrier’s record shows it as delivered but you have not received it, contact us right away and we will investigate with the carrier.
Can I change my delivery address?
Can I change my delivery address?
Before dispatch, contact us as soon as possible and we will update it. After the parcel has left us, contact the carrier directly; ACS and BOX NOW let you change the delivery point through their notification or app.
Returns & refunds
What is your return policy?
What is your return policy?
By EU law you can return a product within 14 days of delivery for a full refund, no reason needed. From day 15 to day 30, products that are still sealed and unopened can be exchanged for another product. Full details are in our Refund Policy.
How do I return an item?
How do I return an item?
Request the return from your account (open the order → “Request return”) or by email to sales@lynk.gr within 14 days. We send you a return voucher: a BOX NOW code or ACS voucher within Greece, or a transport-company pickup for heavy items. Pack it as shown in our packing guide and hand it over.
When will I get my refund?
When will I get my refund?
We refund you within 14 days of your return request, once we have received the product (or proof that you sent it), to your original payment method. Cash-on-delivery orders are refunded by bank transfer.
What if my item arrives damaged or faulty?
What if my item arrives damaged or faulty?
Check your parcel on delivery. If it is damaged, note it on the courier’s delivery record (or photograph it at the locker) and contact us within 24 hours; we arrange a replacement or refund. Faulty products are covered by the legal guarantee: we repair, replace or refund them, and we always cover the return cost.
Who pays for return shipping?
Who pays for return shipping?
If a product is faulty, damaged or wrong, Lynk covers the return. For change-of-mind returns within Greece, we send you a free return voucher (BOX NOW return code or ACS voucher). For heavy or bulky items and orders delivered outside Greece, the return shipping is paid by you.
How should I pack a return?
How should I pack a return?
Return the product complete, in its original packaging in perfect condition, placed inside a separate shipping box or courier bag. Stick the return voucher, labels and tape on the outer shipping box only, never on the product’s own packaging; packaging with labels, tape or damage counts as damaged and is deducted from your refund. See the illustrated packing guide.
Can I return a product I have opened?
Can I return a product I have opened?
Yes, within 14 days. You may open and check a product the way you would in a shop. If it has been used beyond that, or the product or its packaging is damaged or incomplete, we deduct the loss of value from your refund and always explain it first.
Which products cannot be returned?
Which products cannot be returned?
For change-of-mind returns, the law excludes sealed products that cannot be returned for health or hygiene reasons once unsealed (for example personal care items and breast pumps), unsealed software or recordings, personalised products, items that expire quickly, and gift cards. Faulty or wrong products are always covered.
Can I exchange a product instead?
Can I exchange a product instead?
Within the first 14 days, the quickest way is a normal return and a new order. From day 15 to day 30 after delivery, products that are still sealed and unopened can be exchanged for another product (exchange only, no refund). Email sales@lynk.gr with your order number.
How are cash-on-delivery orders refunded?
How are cash-on-delivery orders refunded?
By bank transfer. We will ask for your IBAN and the account holder’s name. Other orders are refunded to the payment method you used.
Is the shipping cost refunded?
Is the shipping cost refunded?
When you return your whole order within 14 days, we also refund the original standard delivery cost. If a parcel is refused or not collected, we refund the product price only, not the shipping or cash-on-delivery charges.
Warranty & repairs
Do your products come with a warranty?
Do your products come with a warranty?
Yes. As the seller, Lynk provides the legal guarantee of conformity under Greek law (Law 4967/2022) for 2 years from delivery. Many products also carry a manufacturer warranty, which is in addition to your legal rights. See Warranty & After-Sales.
What is the Lynk 5-year warranty?
What is the Lynk 5-year warranty?
Our most loyal customers unlock an automatic 5-year warranty. Once your account reaches 10,000 Lynk Coins, every purchase you make afterwards is covered for 5 years. See our Perks & Benefits page for details.
How do I make a warranty claim?
How do I make a warranty claim?
Contact our team with your order number and a description of the issue, and we will guide you through the process.
What does the warranty not cover?
What does the warranty not cover?
Damage caused by misuse, short circuits, moisture, exposure to extreme conditions, natural phenomena or unauthorised repairs.
Lynk Coins & rewards
What are Lynk Coins?
What are Lynk Coins?
Lynk Coins is our loyalty programme. You earn 5 coins for every €1 you spend and redeem them for money off — every 100 coins is worth €1. See how Lynk Coins works.
How do I redeem my Lynk Coins?
How do I redeem my Lynk Coins?
When you have enough coins, redeem them for a discount and apply it to your order at checkout.
Where can I see my coin balance?
Where can I see my coin balance?
Sign in to your Lynk account to see your current Lynk Coins balance at any time.
Can Lynk Coins be exchanged for cash or transferred?
Can Lynk Coins be exchanged for cash or transferred?
No. Lynk Coins have no cash value, cannot be transferred and can only be used for discounts on lynk.gr. See the Terms of Service (section 10).
What happens to my coins if I cancel or return an order?
What happens to my coins if I cancel or return an order?
Coins earned on an order are cancelled if the order is cancelled or refunded.
Account & privacy
Do I need an account to shop?
Do I need an account to shop?
You can check out as a guest, but creating a free account lets you track orders, manage returns and earn Lynk Coins.
How do I reset my password?
How do I reset my password?
On the login page, click "Forgot password" and follow the instructions sent to your email.
How do I update my account details?
How do I update my account details?
Sign in and open your account settings to update your address, contact details and preferences.
How is my personal data handled?
How is my personal data handled?
We handle your personal data in line with GDPR. See our Privacy Policy for full details on how your information is collected and used.
Who do you share my details with for delivery?
Who do you share my details with for delivery?
Only with the carrier delivering your order, and only the details needed for delivery: name, address, phone and email. See our Privacy Policy.
How do I change my cookie settings?
How do I change my cookie settings?
Use the “Cookie settings” link in the website footer at any time, or your browser settings. Details are in our Cookie Policy.
How do I unsubscribe from the newsletter?
How do I unsubscribe from the newsletter?
Click “Unsubscribe” at the bottom of any newsletter email, or email sales@lynk.gr.
Still need help?
Our customer service team is happy to help, Monday to Friday 9am–6pm and Saturday 9am–2pm. Call us on +30 23920 61269, email sales@lynk.gr, or message us on WhatsApp.
