Refund policy
Last updated: 24/10/2026
We want you to be happy with every order. This policy explains your 14-day right of withdrawal, our 30-day exchange for unopened products, how to send a product back, who pays for the return and when you get your money back. It applies to orders placed on lynk.gr by consumers.
- 14-day returns
- Condition
- Exceptions
- How to return
- Return costs
- Refunds
- 30-day exchange
- Faulty or wrong items
- Cancellations
- Withdrawal form
1. Your 14-day right of withdrawal
- Under Greek and EU consumer law (Law 2251/1994 and Directive 2011/83/EU) you can withdraw from your purchase within 14 days without giving any reason.
- The 14 days start on the day you, or someone you nominate (other than the carrier), receive the product. If your order arrives in several parcels, they start on the day you receive the last one.
- To withdraw, let us know clearly before the 14 days end: request a return from your account (open the order and choose “Request return”), email sales@lynk.gr, or use the model withdrawal form at the end of this page (optional).
- You then have another 14 days from telling us to send the product back.
2. Condition of returned products
- You may open and check a product the way you would in a shop, to see what it is, its characteristics and that it works.
- Please return it complete: with all accessories, cables, manuals and any free gifts that came with it, and in its original product packaging, in perfect condition. You are responsible for returning the product and its packaging in the condition you received them.
- Pack it for shipping: place the product box inside a separate shipping box or courier bag, well protected. Never stick the return voucher, labels or tape on the product’s own packaging, only on the outer shipping packaging. Product packaging with labels, tape, writing or other damage is treated as damaged.
- If a product has been used beyond what is needed to check it, or the product or its packaging is returned damaged or incomplete, we will deduct an amount for the loss of value from your refund. We will always explain any deduction to you before refunding.
3. Products that cannot be returned for change of mind
As the law allows, the right of withdrawal does not apply to:
- Sealed products that are not suitable for return for health or hygiene reasons once unsealed (for example personal care items and baby-feeding products such as breast pumps and their parts).
- Sealed audio or video recordings and software, once unsealed.
- Products made to your specifications or clearly personalised.
- Products that can deteriorate or expire quickly.
- Gift cards.
These exceptions apply only to change-of-mind returns. A faulty or wrong product is always covered (see section 8).
4. How to return a product
1. Request the return
From your account (open the order → “Request return”) or by email to sales@lynk.gr, within 14 days of receiving your order. Please tell us the order number and which products you are returning.
2. Get your return instructions
We confirm your request and send you a return voucher: a BOX NOW return code or an ACS voucher for parcels within Greece, or a transport-company pickup for heavy and bulky items. For orders outside Greece we tell you how to send the parcel back.
3. Send it back
Pack it as shown in the guide below and hand it over within 14 days of your request: at a BOX NOW or ACS locker, at an ACS store, or to the transport company that collects it, as your voucher says.
4. Get your refund
We check the product and refund you as described in section 6. We email you at every step.
How to pack a return
Return address
Lynk.gr (Karapalidou S. Maria)
18th km Thessaloniki – Peraia, Strofi Trilofou, Thesi Miden
575 00 Thermi, Thessaloniki, Greece
Parcels sent without a return request, or sent cash on delivery, cannot be accepted.
5. Who pays for the return
| Reason for return | Return shipping |
|---|---|
| Faulty, damaged in transit, or wrong product sent | Free: we cover the cost and arrange the return with you |
| Change of mind, within Greece (BOX NOW or ACS) | Free: we send you a BOX NOW return code or an ACS voucher |
| Change of mind, heavy or bulky products (transport company) | Paid by you. Contact us and we will arrange the pickup and tell you the cost before it is booked |
| Change of mind, orders delivered outside Greece | Paid by you. Send the parcel with a tracked service of your choice |
6. Refunds
- We refund you within 14 days of receiving your withdrawal request. We may wait until we have received the product back, or until you send us proof that you have shipped it, whichever is first.
- When you return your whole order, we also refund the original standard delivery cost. If you chose a more expensive delivery option than our standard one, the extra cost is not refunded.
- Refunds go back to the payment method you used (e.g. card or Klarna) at no cost to you. Your bank may need a few more days to show the amount.
- Cash-on-delivery orders are refunded by bank transfer. We will ask for your IBAN and the account holder’s name.
- If you have not received your refund 15 working days after we confirmed it, contact us at sales@lynk.gr.
7. 30-day exchange for unopened products
- From day 15 to day 30 after delivery, you can exchange a product for another one, subject to availability. This period is for exchanges only, not refunds.
- The product must be completely unopened, in its original sealed packaging, unused and undamaged, with proof of purchase.
- To request an exchange, email sales@lynk.gr with your order number and the product you would like instead. We will confirm availability, any price difference and how to send the product back.
- Within the first 14 days, the quickest route is a normal return (section 1) and a new order for the product you want.
8. Faulty, damaged or wrong products
- Damaged in transit: check your parcel on delivery. If it is damaged, note it on the courier’s delivery record (or photograph it at the locker) and contact us within 24 hours.
- Wrong or missing product: contact us as soon as possible and we will send the right product.
- Faulty product: every product is covered by the legal guarantee of conformity under Greek law, plus any manufacturer warranty. We will repair, replace or refund it in line with the law. See Warranty & After-Sales.
- In all these cases the return shipping is on us.
9. Cancelling an order
- Before dispatch: cancel the order from your account or contact us. You get a full refund, including shipping.
- After dispatch: the order can no longer be cancelled. Please receive it and request a return as described above. If you refuse or do not collect the parcel, see the Shipping Policy.
10. Business customers and marketplace orders
- The right of withdrawal applies to consumers. Business (B2B) purchases are not covered by it. Contact us and we will look at each case.
- Orders placed through marketplaces such as Skroutz or Shopflix are returned through that marketplace’s own return process.
11. Model withdrawal form
Optional. Copy, fill in and email it to sales@lynk.gr, or include it in your parcel.
To: Lynk.gr, 18th km Thessaloniki – Peraia, 575 00 Thermi, Greece, sales@lynk.gr
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
— Ordered on (*)/received on (*):
— Order number:
— Name of consumer(s):
— Address of consumer(s):
— Signature of consumer(s) (only if this form is notified on paper):
— Date:
(*) Delete as appropriate.
Questions about a return? Email sales@lynk.gr or call +30 2392 061269 (Monday–Friday 09:00–18:00, Saturday 09:00–14:00). This policy does not affect your statutory rights.
