Shipping policy
Last updated: 24/10/2026
This policy explains how Lynk.gr prepares, ships and delivers your order: the delivery options available, what they cost, how long they take, which parcels fit in lockers, where we ship and how to send a return back to us. Shipping costs are always shown at checkout before you pay. This policy applies to orders placed on lynk.gr. Orders placed through marketplaces such as Skroutz or Shopflix are delivered under that marketplace’s own delivery terms, and the marketplace is responsible for them.
- Delivery options
- Costs
- Lockers
- Parcel types
- Dispatch times
- International
- Cash on delivery
- Returns
- Delays & lost parcels
- Delivery terms
1. Delivery options in Greece
At checkout you will see the options that suit the items in your cart and your address. Small and medium parcels can go to your door or to a locker; heavy and bulky items travel with a specialised transport company.
ACS – home or office delivery
- Delivered to the address you enter at checkout, with a tracking number.
- ACS makes up to 3 delivery attempts. You can redirect the parcel free of charge to an ACS store, Smartpoint or locker through the ACS notification.
- Inaccessible areas (as defined by ACS): €6.00 for orders under €80.
ACS Smartpoint – lockers & pickup points
- Choose an ACS locker or a staffed ACS Smartpoint (e.g. petrol stations, supermarkets) at checkout.
- You receive an SMS / Viber / email with your tracking number and a 6-digit PIN. Lockers are open 24/7.
- Parcel limit: up to 61 × 44 × 37 cm and 10 kg. A parcel that does not fit is sent by ACS to the nearest ACS store.
BOX NOW – lockers
- Pick any BOX NOW locker at checkout. Deliveries run Monday to Saturday.
- When the parcel arrives you get an SMS with a 6-digit PIN to open the locker, 24/7.
- Parcel limit: up to 36 × 45 × 60 cm and 20 kg.
Transport company – heavy & bulky items
- For heavy or oversized items (indicatively over 12 kg, up to 25 kg per parcel; orders weighing more than 25 kg in total are split into several parcels) such as large appliances or furniture-size products.
- We choose the carrier that best covers your area. Depending on the area, it delivers to your address or to its nearest depot for collection.
- Delivery is to the ground floor / building entrance. Carrying upstairs, unpacking and installation are not included.
- If your order mixes heavy and smaller items, the whole order ships together by transport company as one shipment.
- The carrier may call you to arrange the delivery, so please give a mobile number you can be reached on.
Free local delivery – Thessaloniki area
- Available for addresses in postcodes 57000, 57001, 57004, 57017, 57019 and 57500, near our Thermi warehouse.
- Free for orders of €50 or more (after discounts). It appears at checkout automatically when your address is in one of these postcodes.
- We deliver your order ourselves, usually on the same working day.
Pickup from our warehouse – Thermi, Thessaloniki
- 18th km Thessaloniki – Peraia, Thesi Miden, Thermi 575 00.
- Available for in-stock items. We will email you when your order is ready to collect (usually within 2 hours during business hours, Monday–Friday 09:00–18:00, Saturday 09:00–14:00).
- Please have your order number with you.
2. Shipping costs & delivery times (Greece)
| Method | Order under €80 | Order from €80 | Delivery time after dispatch* |
|---|---|---|---|
| ACS home delivery | €3.50 (€6.00 inaccessible areas) | Free | Mainland 1–2 · islands 1–3 · inaccessible areas up to 5 working days |
| ACS Smartpoint / locker | €3.50 | Free | Usually 1–2 working days |
| BOX NOW locker | €3.50 | Free | Mainland 1 · islands 2 working days |
| Transport company (heavy & bulky) | €8.00 | Free | Varies by area; the carrier contacts you to arrange delivery |
| Local delivery (postcodes 57000, 57001, 57004, 57017, 57019, 57500) | Not available under €50 | Free from €50 | Usually the same working day |
| Warehouse pickup (Thermi) | Free | Free | Usually ready within 2 hours (business hours) |
| Cash on delivery surcharge | +€3.50 | +€3.50 | ACS & BOX NOW only |
Free shipping applies when your order total, after discounts, is €80 or more.
* Delivery times are the estimates published by each carrier, counted in working days from the day the parcel leaves us. They are not guaranteed and may be longer in peak periods, bad weather, public holidays, or when the address or phone number is incomplete.
3. Locker sizes and limits
Lockers are the fastest way to get your order without waiting at home. Each carrier has its own size and weight limits per parcel:
BOX NOW compartments
| Compartment | Height × Width × Length | Max weight |
|---|---|---|
| Small | 8 × 45 × 60 cm | 20 kg |
| Medium | 17 × 45 × 60 cm | 20 kg |
| Large | 36 × 45 × 60 cm | 20 kg |
ACS Smartpoint lockers
| Limit | Value |
|---|---|
| Max parcel size | 61 × 44 × 37 cm (some lockers differ) |
| Max weight | 10 kg (actual weight) |
| Payment at the locker | Visa / Mastercard only, no cash |
| Holding time | As stated in your ACS SMS / Viber notification |
- BOX NOW holding time: your parcel stays in the locker for at least 24 hours from delivery. You can extend it once by 24 hours from the BOX NOW “Track your parcel” page.
- Uncollected parcels are returned to us by the carrier. If you still want the order, re-delivery is charged at the normal shipping rate (see also “Refused or uncollected parcels” below).
- Locker options only appear at checkout when your order fits. If an order turns out too large for the locker you chose, we will contact you before dispatch to agree another option at no extra cost.
4. Parcel types we ship
| Parcel | Typical items | How we pack it | Available delivery options |
|---|---|---|---|
| Small | Cables, adapters, accessories, small electronics | Padded courier bag or small box | ACS home, ACS Smartpoint, BOX NOW, pickup |
| Medium | Routers, receivers, power tools, kitchen gadgets | Carton up to 40 × 30 × 30 cm | ACS home, ACS Smartpoint (≤10 kg), BOX NOW (≤20 kg), pickup |
| Large | Long or bulky items that do not fit a standard carton | Original or custom packaging | ACS home, pickup |
| Heavy & bulky | Items over ~12 kg, appliances, oversized products | Original packaging | Transport company, pickup |
The options you see at checkout are calculated from the weight and packaging of the items in your cart. Orders that include a heavy or bulky item ship as one shipment by transport company. Products containing lithium batteries (e.g. power banks) are packed and labelled according to carrier rules, especially for deliveries outside Greece, so some delivery options may not be available for them.
5. Order processing & dispatch
- Orders are processed Monday to Friday, 09:00–18:00, excluding public holidays.
- Our same-day promise: orders for in-stock items placed by 16:00 on a working day are shipped the same day when they travel with ACS or BOX NOW.
- Orders sent by transport company (heavy & bulky items) ship the same day when placed by 13:00 on a working day.
- Orders placed after these times, or at weekends and on public holidays, ship on the next working day.
- If dispatch is affected by public holidays or other circumstances, we will contact you to let you know and agree the best way forward.
- Saturday delivery: parcels dispatched on Friday may be delivered on Saturday by BOX NOW, and sometimes by ACS. We do not currently offer a guaranteed (paid) Saturday delivery option.
- Peak periods (e.g. Black Friday, Christmas): cut-off times and delivery times may be longer. We will announce any special dates on the website.
- Business (B2B) customers may have different shipping rates and terms, shown on the B2B pages after you log in.
- If an item is out of stock or on pre-order, the expected dispatch time is shown on the product page and we will keep you updated.
- As soon as your order ships you receive an email (and/or SMS) with the carrier and tracking number.
6. Shipping outside Greece
We ship to all countries of the European Union. Because all deliveries stay inside the EU, there are no customs duties or import VAT to pay on delivery; the price you pay at checkout includes VAT.
| Destination | Carrier | Cost | Delivery time after dispatch |
|---|---|---|---|
| Cyprus | BOX NOW lockers | €6.50 · free from €120 | About 3 working days |
| Bulgaria, Croatia | BOX NOW lockers | €6.50 · free from €120 | Confirmed in your shipping notification |
| All other EU countries | FedEx, to your address | Calculated at checkout from the weight, size and destination of your parcel | FedEx estimates 2–5 working days; from Greece it can take longer, so please allow up to 10 working days |
7. Cash on delivery
- Cash on delivery costs €3.50 on top of the shipping cost and is available with ACS and BOX NOW only.
- ACS home delivery: pay the courier in cash or by card.
- ACS Smartpoint lockers: pay by Visa or Mastercard at the locker screen (no cash). At staffed Smartpoints, pay at the cashier.
- BOX NOW: lockers do not take cash. When your parcel arrives you get a secure payment link by email and SMS; pay online by card and the PIN to open the locker follows.
- Cash on delivery is not available for heavy and bulky items sent by transport company or for international orders. Please pay online for these orders.
8. Sending a return back to us
- First request your return as described in our Returns Policy (from your account or at sales@lynk.gr). Parcels sent without an approved return request cannot be accepted.
- Return vouchers: for approved returns within Greece we send you a BOX NOW return code or an ACS voucher, and the return shipping is charged to us. Drop the parcel at a BOX NOW or ACS locker or at an ACS store, as your voucher says.
- Heavy and bulky items: we arrange a transport-company pickup with you. For change-of-mind returns of these items, and for orders outside Greece, the return cost is yours (see the Returns Policy). Always pack returns as shown in the packing guide: voucher on the outer box, never on the product packaging.
9. Delays, lost parcels & responsibility
- Delivery estimates on this page are based on the usual delivery times published by each carrier. We always do our best to get your order to you on time, but once a carrier has the parcel, the delivery time depends on them.
- After dispatch: once we have notified you that your parcel has left our premises, Lynk.gr is not responsible for further delays caused by problems or errors on the carrier’s side.
- We keep you informed: if a carrier tells us about a delay, we will let you know straight away.
- Lost parcels: if the carrier confirms to us that your parcel has been lost, we will send you a replacement (or refund you if the item is no longer available) and handle everything with the carrier ourselves. You don’t need to do anything.
- Parcels marked as delivered: we cover lost items when the carrier confirms the loss. If the carrier’s record shows the parcel as delivered (for example signed for, left at your address or collected from a locker with your PIN), it is considered delivered to you. If you have not received it, contact us immediately and we will open an investigation with the carrier and keep you updated.
- Need help? Email sales@lynk.gr or call +30 2392 061269 (Monday–Friday 09:00–18:00, Saturday 09:00–14:00). Great customer service is what matters most to us.
This section does not affect your statutory rights under Greek and EU consumer law.
10. Delivery terms
Address and contact details
Please make sure your address, mobile number and email are correct. Couriers and lockers send their notifications to the number and email you give at checkout. If a parcel comes back to us because of wrong details or because it was not collected, re-delivery is charged at the normal shipping rate.
Changing the delivery address
If your order has not been dispatched yet, contact us as soon as possible and we will update the address. Once the parcel has left us, please contact the carrier directly (ACS and BOX NOW let you change the delivery point through their notification or app).
Refused or uncollected parcels
If a parcel is refused or not collected, it is returned to us. Once we receive it back, we refund the price of the products only; shipping and cash-on-delivery charges are not refunded.
Tracking
You receive the tracking number by email/SMS when your parcel ships and can follow it on the carrier’s website or app. ACS also lets you change the delivery point or date through its notification.
Split shipments
If items in your order ship from different locations or have different availability, your order may arrive in more than one parcel, at no extra cost to you. We will let you know.
Unavailable items
If an item cannot be supplied, we will contact you to choose between waiting, a partial shipment, or cancelling that item. You are never charged for items that are not shipped.
Damaged or incomplete parcels
Check your parcel on delivery. If the packaging is damaged or appears opened, note it on the courier’s delivery record (or photograph it at the locker) and contact us within 24 hours at sales@lynk.gr, so we can arrange a replacement or refund. For heavy items delivered by transport company, check the item and note any damage on the carrier’s delivery document before signing.
Your data and the carriers
To deliver your order we share only the details needed for delivery (name, address, phone and email) with the carrier. See our Privacy Policy.
Circumstances beyond our control
Lynk.gr is not responsible for delays caused by events beyond our control, such as strikes, extreme weather or public holidays. We will let you know as soon as possible.
Questions about your delivery? Email sales@lynk.gr or call +30 2392 061269 with your order number and we will help.
